Shipping policy

We offer free ground shipping on USA domestic orders!

All orders are processed within 5-8 business days after receiving your order confirmation email.  

Business days refer to M-F and exclude national holidays.

The customer is responsible for return shipping costs, unless the item has arrived damaged. All refunds will be for the price of the item purchased and tax (if applicable), but not the cost of shipping.

12th and Hemlock is not responsible for any lost or stolen packages.


INVOICE POLICY

Invoices are valid for 24 hours from the time they are sent. Due to limited inventory, unpaid invoices will automatically be canceled after 24 hours and the item(s) will be returned to available stock.